Privacy Policy

Platinum Dental Group ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or contact us for dental services.

1. Information We Collect

We may collect the following types of personal information:

• Contact details — name, phone number, and email address when you book an appointment or contact us
• Appointment information — preferred branch, treatment interest, and appointment date
• Usage data — pages visited, browser type, and general location via analytics tools

2. How We Use Your Information

We use your information to:

• Respond to appointment requests and enquiries
• Send appointment reminders and follow-ups via WhatsApp or phone
• Improve our website and services
• Comply with legal obligations under Malaysian law

3. WhatsApp Communication

When you submit our appointment form or contact us via WhatsApp, your message is sent directly to our clinic team. We do not store WhatsApp messages on our servers. By initiating contact via WhatsApp, you consent to receiving replies through that channel.

4. Data Sharing

We do not sell, trade, or share your personal information with third parties, except where required by Malaysian law or to provide the services you have requested (e.g., referral to a specialist clinic).

5. Cookies & Analytics

Our website uses Google Analytics to understand how visitors use our site. This collects anonymised data such as pages visited and time spent on site. No personally identifiable information is shared with Google Analytics. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure. Our website is served over HTTPS with SSL encryption.

7. Your Rights

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for us to process your data

To exercise these rights, please contact us at [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date shown above.

9. Contact

If you have any questions about this Privacy Policy, please contact us:

Platinum Dental Group

Email: [email protected]

WhatsApp: 016-980 2268